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Columbus, Ohio, 43235                              
614-840-0207                                                               

Testimonials


Here is a list of our testimonials

 

On Wednesday February 3rd our garage door spring broke.  My wife called

you yesterday and scheduled an appointment. 

 Minutes ago my wife called me in the office, Mark and his assistant showed

up on time 9:15am, 30 minutes later they were done. 

Professional, kind, respectful, a real breath of fresh air in a world where the

customer service has gone out the window. 

Evidently, you guys get it.  I will tell any and all to call your company when

they have a problem with a garage door. 

 They even replaced the light bulb in the garage door opener motor housing. 

That's going the extra mile. 

Thank you.

Lee R. Tompkins
Director of Credit & Collections - North America
METTLER TOLEDO

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To Whom it May Concern-
I telephoned Deluxe Door Systems (614-840-0207) on Thursday, January 14th,
shortly after noon. 
I was in a bit of a panic.  I had just returned home from a walk, came in through
the garage, closed the garage door and heard a very loud noise.  I looked around,
trying to figure out what could have possibly made the noise and noticed that one
of the springs on my garage door had broken in half. 
My car was in the garage, with the garage door down, I tried to lift the door - with
no luck at all and realized that my kids would be home from school shortly and
the evening run to their activities would be very difficult without the car!  I telephoned 
the number on our garage door and was given the 3 agencies that service our brand
of door.  I tried Deluxe first and was greeted by the most friendly,
accommodating, helpful and understanding individual (Scott).  I shared my dilemma
w/him and asked if there was any way possible to get a service technician to our home
before 4:30 that afternoon.  Scott did some checking andcame back on line to notify me
that would definitely be a possibility!  Lisa dispatched the service men and in less than
an hour Mark and Anthony arrived at my home.  They were polite, friendly, efficient and quick! 
 They opened the garage door, so that I could pull the car out and replaced the spring
within a half an hour! 
 You should be incredibly proud of your staff . . . I will recommend you to everyone in
our neighborhood!
Thanks so much and keep up the good work!
Susan Hardman
Lewis Center, Ohio 

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Bill and I just wanted to thank everyone at Deluxe Door Systems for a

positive experience from picking out the door that would best compliment

our home to having it installed.

Our first contact was via email sent late one evening to Lisa and I was

pleasantly surprised to see a reply sitting in my inbox when I opened my

computer at 8:00 AM the following morning.  It only got better from there. 

We visited the showroom, picked out the door,arranged for measuring and

everything went as smooth as clockwork.  The day of installation was quite

cold and yet Nick did a superb and efficient job and then took

the timeto demonstrate the features of our new Liftmaster door opener.   

The temperature in the garage has gone up substantially even in the bitter

cold weather we are currentlyexperiencing and most often registers 39°.

I have to say the only complaint has come from our grown children.  They

wonder why we waited so long to install such a quiet garage door opener. 

They would have had a better chance at sneaking in late at night with this one

since the old one was loud enough to wake the dead, comparatively speaking.

 

Bill & Jean Dillmore

H. Jean Dillmore

 

 

 


Hello I called your company because I was having trouble with my garage door opener

and thank God you have a employee named Lisa instead of trying to sell me the

Brooklyn Bridge she told me a few easy step to reprogram my opener and it works

like new The world could use alot more Lisa's whenever I hear of someone needing

any services that you provide I will be your free billboard thanks again and your name

said it all you are Deluxe in my book!

 

 

 

 

Hear what other customers are saying:

Worthington, Ohio

Garage doors

One of the springs on our garage door broke. I called the company and they told me exactly

how much it would cost to replace both springs ($215 with a $10 coupon from Angie's List).

They were able to send someone out within a matter of hours. The service tech arrived within

the time window, and he called ahead to say he was on his way.

While he was here, he performed a 15-point safety inspection and discovered that the bearings

on some of the rollers were going bad -- not surprising considering the garage door is 45 + years

old. He quoted $10 per roller,

or $85 to replace all 10 of them; I told him to replace all of them (Turns out, the price for this actually

turned out to be $75 -- a nice surprise!) He also lubricated the door as part of his service.

Service tech was very professional. I was extremely pleased with the work done and would

definitely use this company again.

 

 

  

 

 

 

Westerville, Ohio

Garage doors

My garage door had been acting up (partially opening and closing) for a week or so, but I was putting off
dealing with it because I was espcially busy getting ready to go out of town. One day I came home from
 work and the door didn't open at all. I called and much to my surpise they had someone in the area and
 asked whether they could come out that day.
I couldn't have been more pleased...it was more than I'd every expected.
Member Comments: 
They called ahead as they were nearing completion of their last call and arrived when promised.
I'm no garage door expert, but the technician who came seemed thorough and efficient and he quickly
determined that mycircuit board had gone bad. It was replaced and a safey check was done in
about an hour. This was quite a relief since I was then able to go out of town to a conference
without worryout about my garage
 door exhibiting a mind of its own.

 

 

Upper Arlington, Ohio
Garage doors
Description Of Work: 
Repaired the tension spring and then replaced the door and opener.
Member Comments: 
These guys are great. It started out when I came out in the morning and noticed that the
 garage door wouldn't open and then saw that the tension spring was broken. I looked up
 some companies on Angies List and called a few of them. I got in contact with Deluxe
Door Systems and spoke with, l believe, Lisa. She was very nice and knowledgeable. She
 let me know that they could come to the house that day to do a replacement or repair.
 After discussing that I was thinking of getting a new door in the near future, we went with
the option of temporarily fixing the spring. They were on time and the technicians were
very polite and friendly. They went as far as to explaining everything about the system I
had and made sure it was in working order before they left. The door actually worked
better than before. I called them back and spoke with Byrum. I asked if I could come in
to see some door samples etc. When I got there he was great. It was exactly an
atmosphere that I would want to see. Everyone was working and friendly and made me
feel comfortable. They were not pushy at all. After pricing garage doors in the past,
I decided right then and there to put an order in. I wanted to surprise my wife for when
she got back from being out of town and asked if they could have it installed ASAP.
Byrum was very accommodating and said that the door would be installed on Tuesday.
This all happened on a Friday evening! After considering an opener, I called Byrum back on
 the following Monday and asked if they could include an opener for the door and install
it at the same time. He said no problem. I asked that they would call before they get to
the house so that I could be there. Tueday morning I got a call from Lisa. She said that the
 installer was running a bit behind but would be at the house in a few hours. I really
appreciated the heads up. The installer called before he got there. He took down the old
door and put up the new one, along with the new opener. I was very pleased with the
work that was done. I had a few questions about how the door functioned and the
installer came back out the very next day to check things out and explain what the
opener was doing.
 Everyone was great from Lisa to the technicians that fixed the spring, Byrum was
awesome, and the installer did a great job. I am very pleased with my door and how it
 looks. My neighbors have noticed and said that they are also going to look into Deluxe
Door Systems in the near future. I would definitely recommend them to all my friends,
neighbors, and familiy. Everyone did a great job. Way to go guys.

Hilliard, Ohio
Garage doors
They fixed a door opener spring that was broken.
Member Comments: 
We couldn't get out of our garage this morning, and we called one person who said they
would not be able to get to us until tomorrow. We needed to get out right away so we
called Deluxe, who said they had someone out on the road who they could send our way.
They were out within an hour. He was very quick and got us out of the garage in time to
 get to class. We actually called a cab and were gone before the cab got here. The springs
have a lifetime warranty, so I thought the price seemed fair, although we did not get a
chance to compare prices. The guy who came out was very professional, polite, and
focused on the job. We were very happy with them.

Clintonville, Ohio
Garage doors
Excellent, courteous and efficient service. The technician quickly identified the problem
and installed a new computer board into the door opener. He even oiled the door and
checked the sensor light alignment.
Member Comments: 
Excellent - I will call Deluxe Door for all my future garage door issues.

Dublin, Ohio
Garage doors
Description Of Work: 
replaced garage door spring.
Member Comments: 
It went very well and was completed in a very timely manner.

North End, Columbus, Ohio
Garage doors
My garage door wouldn't close when I used the opener, it just moved an inch and them
stopped and the light flashed off & on. I opened & closed it manually and called Deluxe
for help. He knew immediately what was wrong as soon as I showed him what it was
doing, the sensors were out of alignment.
Member Comments: 
Everything was great, I called Tuesday afternoon & them came out Wednesday morning.
They called ahead to say they were on their way & since they showed up on the early
side of the window they gave me & it was such a quick fix I didn't miss much work.
They reset the sensors & made sure they were really secure, lubed all the springs & wheels,
tightened all the screws on the door. He showed me a lot I didn't know & explained
how to save on a service call the next time something simple happens, which I
appreciated. He also measured the door & gave me all the numbers I would need to order
 a new one when I get around to that.

Galloway, Ohio
Garage Doors
  
1 cable realigned, adjusted spring, tightened chain, replaced 10 rollers & greased the
cable.
Member Comments: 
The garage door started making a loud grounding sound when opening & closing. I called
& was able to get it checked the next day. Arrived promptly & determined the rollers
were worn & needed grease. Replaced rollers & put grease as needed. Much quieter than
it ever was. Pleased with service.

Marysville, Ohio
Garage doors
Installed two new "carriage house" style garage doors with new openers.
Member Comments: 
Overall working with Deluxe was a great experience. I shopped around for the specific
doors we wanted, and their price couldn't be beat. Plus their staff was very friendly and
professional,
 and the quality of the work was excellent. The only reason I gave them a
"B" for responsiveness was because we initially spent a few days going back and forth
 playing phone tag to get the original quote. But overall working with them was money
well-spent and I would highly recommend them. And I would definitely use them again
in the future.

Grove City, Ohio
Garage doors
Good service from beginning to end. The phone was answered when I called and the
appointment was set up immediately for the next day. The Technician showed up on
time and was friendly and professional. He evaluated our problem and explained what
 he was going to do and the cost. He fixed the door, cleaned up and was on his way in
no time at all.

Obetz, Ohio
Garage doors
Fixed our garage door opener that was not functioning.
Member Comments: 
Called in the morning and they were able to come out the same day. The problem
 was fixed quickly and professionally. We will definitely use them again.

Groveport, Ohio
Garage doors
Came home from vacation and garage door wouldn't open. As a man I did some self
diagnosing and garage door would still not open. I found out later you never want to
mess with the springs on a garage door as it can be real dangerous. I went to Angie's List
and Deluxe doors was highly rated so I emailed them as it was late one night.
Member Comments: 
The next morning at about 8:00am I got a call and the lady I spoke with was very nice
and said they could have some come out the next day between 8am-12pm. I had asked if
they could call ahead 30 minutes before they would come. She said no problem. Today
they called and once they arrived they finished the job in about 20 minutes. I had to
have the two big springs replaced. For experts they made it look easy, but it's one of
those jobs you don't want to mess with

Delaware, Ohio
Garage doors
Deluxe installed 2 garage door openers. All went smoothly. However, I had problems
with transmission range using the remotes. Now here is where a company makes or breaks
a reputation--solving a difficult problem. I'm pleased to report that Deluxe came through
with flying colors. After trying switching the remotes they replaced the board to a
different frequency and it worked. I am now a very satisfied customer and in position to
recommend Deluxe!
Member Comments: 
Mission accomplished

Canal Winchester, Ohio
Garage Doors
Removed old spring, discovered bad door bearing(may have caused initial problem).
Installed a double spring arrangement and a new bearing. Door operates smoother than
when new.
Member Comments: 
Very professional, did not waste any time. I was surprised at how fast the repairs
were completed.

Reynoldsburg, Ohio
Garage Doors
Very informative and professional. Gave recommendations, installed new garage door
opener, and showed me how to use the new garage door opener.

Pickerington, Ohio
Garage Doors
It was wonderful. They are on time, clean, neat and professional. All of the people in this
company are great. They cleaned everything up in the end.

New Albany, Ohio
Garage doors
Our garage door would start to close a little and then it would reverse itself and open a
little. We had to unhook it and open and close the garage door manually. We called
Deluxe Door Systems for service. We were told to expect service between 1 PM and 4 PM
that day. However, Deluxe Door Systems called back to ask if a service person could come
within a half hour. We were delighted. Once we explained the problem, they knew immediately
what was wrong. They set to work right away. After installing the new part, they tested
the door to see if it door moved as it was suppose to. When the men were finished,
they presented the bill, explained the charges, and took the Angie's list coupon off the
total. We would use Deluxe Door Systems again. It is nice to find a good company!

Gahanna, Ohio

Garage doors

 

I searched Angie's List for garage door repairs. I called Deluxe Doors. The representative

was friendly and helpful. They came the next day. I had a small window of an hour and a

 half that I was going to be home. They arrived right on time and were done in 30

minutes. They also did some preventative maintenance on the garage door opener.

Powell, Ohio

Garage Doors

 
Went great. I called and left a message. They returned my call in a few minutes and
came out about an hour later. He gave me a quote and started the job. He was done
 in about 20 minutes.

Lewis Center, Ohio

Garage doors

 
I called to schedule a service call and the gentleman I spoke with gave me something to
try to help me avoid paying the cost of a service call. It just so happened that the fix
worked and I didn't have to pay a dime!
Member Comments: 
Great!

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